Refund policy
This policy sets out when a consultation or engagement can be cancelled and how refunds are handled.
1. When this policy applies
This policy applies to the readiness consultation and the tailored planning engagement offered by Solstice Retirement Planning Co., Ltd. Both are paid services, so a refund policy is provided here in full.
2. Cancellation before work begins
You may cancel an engagement at any time before work has begun and receive a full refund. To cancel, contact us at info@solstice-frame.digital or +82-2-418-6953. A cancellation is effective when we acknowledge it by email.
3. Cancellation after work has begun
Once work has begun — that is, once the first consultation has started or the position step has been delivered — refund eligibility depends on the stage reached:
- After the first consultation but before the model step: a partial refund of fifty percent of the fee is available.
- After the model step has been delivered: no refund is available for the work already completed, because the model file has been produced and retained by you.
- In all cases, you keep the deliverables produced up to the point of cancellation.
4. Non-refundable items
The portion of any engagement corresponding to work already completed and deliverables already produced is non-refundable. Third-party costs, if any were incurred on your behalf and agreed in writing, are also non-refundable.
5. Rescheduling
A consultation may be rescheduled once at no charge with at least twenty-four hours’ notice. Rescheduling with less notice, or more than once, may incur a fee, which would be stated before the new appointment is confirmed.
6. Deposits
If a deposit is taken to secure an engagement, it is recorded in the written confirmation. A deposit is refundable in full if you cancel before work begins, under the terms in section 2.
7. No-shows
If you do not attend a scheduled consultation without notice, the session is counted as delivered for the purposes of this policy, because the time was reserved and prepared for you. A new session would be billed as a separate consultation.
8. Processing time and method
Approved refunds are issued to the original payment method within ten business days of the cancellation being acknowledged. Where the original method is unavailable, an equivalent bank transfer is arranged.
9. How to request a refund
To request a cancellation or refund, contact the representative director, Kim Do-hyun, at info@solstice-frame.digital or +82-2-418-6953, quoting the engagement reference in your written confirmation. We will confirm receipt within two business days and process the refund under the terms above.
10. Exceptions
Where Korean consumer law provides a right that is stronger than the terms in this policy, that legal right applies in preference to these terms.